The Key To Finding Great Managed IT Support In London. If you run a business, you’ll know that IT costs can quickly pile up, especially if you’re still trying to do everything in-house.
That’s why many companies are now shifting to a managed IT solution – to save money and take some of the stress away from their team.
But, for example, anyone looking for managed IT support in London will have seen that there are literally hundreds of options to choose from.
Today, we’re going to go over some of the essential services and markers of quality to look for in an IT services provider.
Whether you’re a multinational corporation looking for cloud computing services or a start-up looking for small business IT support,
the basic elements of great IT support are always the same. Here’s what to look for from your new IT services provider…
Are they proactive?
Unfortunately, many providers of IT solutions are too reactive. They wait for things to go wrong, then take too long to fix them. Then leave them alone until they inevitably break again. Ideally, your new provider will be more proactive.
The best IT services providers stay ahead of the curve and work to strengthen and improve your network – so that it doesn’t develop faults in the first place. If there ever is a problem. Rather than just fixing it. They also investigate why the problem occurred and work to prevent it from reoccurring. This is one of the main differences between managed IT services providers and the more traditional break/fix IT support companies.
Do they offer other enterprise technology services?
If you run a busy, successful, modern business in London, IT services probably aren’t the only enterprise technology solution you’re looking for. Many providers of managed IT services in London also offer broadband leased lines, business VoIP telecoms. Managed print services, Wi-Fi, and more.
You should consider all the technology services your business requires and see if you can find a provider which will supply more than one of them to you. Not only can you get some great savings on your monthly bills. But you also gain the convenience and simplicity of having a single contact for all your business tech.
Is their remote help desk based in the UK?
Luckily, almost all software issues can now be fixed remotely, either over the phone, via email, or using a remote access tool. But when your IT does go wrong, it can be hard enough to explain the technical side of what’s happened.
Let alone having to deal with poor call quality and a language barrier on top. For this reason, it is recommended that you contract a supplier of IT support near you with a UK-based help desk. London or South East-based teams are best as they can also dispatch engineers. Your site in a short time if there is ever a need for on-site support.
Do they offer IT consultancy as well as IT support?
When you’re looking for IT services near you. You should be thinking about more than just someone that can fix a PC for you. It’s important to find a provider who will help guide you and work with you to improve the way your business uses technology. Some newer technologies require a fair amount of expertise to implement. For example, having Office 365 consultancy services have a significant impact on how successful a business will be at making the best use of Office 365.
We hope this has been a useful guide to choosing between competing IT companies near you.